Frequently Asked Questions
Thuraya Hughes 7101, Thuraya Hughes 7100 & Ascom Phones
- What does dual-mode satellite phone mean?
- Where can I use the Thuraya phone?
- In which countries has Thuraya signed roaming agreements with?
- What are Thuraya’s services?
- Does the Thuraya handset operate indoors? How can the user receive calls?
- Is Thuraya phone waterproof?
- How much does Thuraya phone weigh?
- What is the Thuraya code?
- How can I set up my Voice Mail?
- What are the terms of the warranty period?
Subscription and Call Charges
- How do I subscribe to the Thuraya network?
- What are the monthly subscription fees?
- Is there any deposit required for subscription?
- If someone tries to call me on my Thuraya phone while I’m overseas—what will I be charged?
- If I’m a Thuraya subscriber, where will I pay my bill?
- If I am using a GSM card in my Thuraya phone, can I make satellite calls?
Which number would people reach me at?
- Are there any subscription charges for using my GSM SIM card on a Thuraya phone?
- If I want to buy a Thuraya phone where do I go?
- If there is no Service Provider in my country, how can I obtain Thuraya services?
Satellite and GSM Mode
- Can you define Thuraya Roaming?
- What services are available for Thuraya subscribers when roaming in GSM networks?
- In which GSM networks can Thuraya subscribers roam?
Solutions and Accessories
- Does Thuraya have Prepaid scratch cards?
- How long is the validity of a prepaid scratch card?
- Can I receive or make a call on a Thuraya phone while driving?
- Does Thuraya have a car kit?
- What is ‘Fixed Docking Unit’?
- What is included in the Thuraya phone package?
- What sort of accessories can I find for Thuraya phones?
- How do I use Data and Fax services from a Thuraya phone?
Global Positioning System (GPS) and Short Messaging System (SMS)
- How do I use GPS on the Thuraya phone?
- How can I give my location to someone?
- Can I use Thuraya’s GPS feature if the Thuraya phone is in GSM mode (even when using an existing GSM SIM card)?
- Are there any additional charges for using the GPS feature?
- What is the Thuraya SMS center number?
- How do I set up my message preferences to be able to use Thuraya’s SMS service center?
- In what languages does Thuraya phone support SMS?
- Why is there a requirement for a large L-band antenna?
- What is the excess power that the satellite transmits during shadowing?
- What is the handset power in the satellite mode?
- Why is the Thuraya terminal antenna thickness larger than the normal GSM handset antenna?
- What are the main differences between the Primary Gateway and the national gateways?
- What is the effect of the radiation of the Mobile Terminal to the human body?
- What is the modulation type?
- What is Thuraya’s blocking rate?
- What security features are built into the Thuraya links?
- What is the size of the Thuraya spacecraft L-band antenna?